Customer Support Store Terms of Service

Purchase Agreement Guidelines: For specific products, if the store has enabled purchase agreement settings, consumers must read the "Purchase Agreement" before adding items to their cart and checking out.

Shopping and Checkout Process: Consumers can purchase directly from store categories. After selecting and adding items to their cart, customers can choose to log in as a member or register a new member at checkout, confirm order details, fill in the shipping address, and submit payment.

Order Cancellation: System administrators have the right to cancel orders before goods are shipped.

Return and Exchange Policy: The return process and related procedures are exactly the same as the HCI Joint Sales System. Specific policies are as follows:

Return Initiation Permission: Only customers can initiate returns in the system. To process a return, the customer must find the order on the order management page, confirm it, and press the "Return" button to initiate the process.

Goods Logistics Return: Returned physical goods will be sent back to the store by the buyer for inspection. The seller must find the return order in the logistics management system and, after confirming the return, click "Return Complete" to end the system's logistics return process.

Refund Agreement: After the system completes the return process, the actual refund will be handled by the buyer and seller themselves through the "Order Messages" function, confirming the refund method and processing the refund independently.